AN IMMERSIVE
PLAY EXPERIENCE
FROM THE FUTURE

SEASON EXTENDED TO AUGUST 29
@ THE DISTRICT
DOCKLANDS

FAQs

TICKET INFORMATION

How do I buy tickets?

You can purchase tickets online from Ticketmaster's website via this link: https://www.ticketmaster.com.au/imaginaria

Alternatively, we also have tickets available at our on-site box office subject to availability. 

How much do they cost?

School & Public holidays
Adult - $29.95
Junior/Concession - $27.95
Family - $88.00 for 2 x adults & 2 x kids
Children under 3 are free

All other times
Thursday
Adult - $23.95
Child - $23.95

Friday, Saturday, Sunday
Adult - $29.95
Junior/Concession - $27.95
Family - $88.00 for 2 x adults & 2 x kids
All children 3 and under are free

 

Can I exchange my ticket to another day?

Absolutely! Please call our on-site box office on 0427 794 688. It can get pretty busy up there so we encourage you to keep calling until one of our team members answer your call.

Are tickets refundable?

In the event that Melbourne is placed on restrictions preventing IMAGINARIA from trading we will seek to extend our dates allowing all guests the opportunity to reschedule to a later convenient date. Should restrictions cause IMAGINARIA to stay closed for an extended period a full refund will be made available through Ticketmaster.

If you’re presenting with Covid symptoms then we advise you to stay home and exchange your tickets for another date. IMAGINARIA will be located at the venue for several months and exchanges can take place here: http://www.ticketmaster.com.au/imaginaria

If you’re presenting Covid symptoms then we advise you to stay home and exchange your tickets for another date by calling our ticket office on 0427 794 688.

What time should I arrive?

Please arrive at the terminal 15 minutes before your session start time. You will need to remove your shoes and put on your complimentary socks before departure.

What do I get with my ticket?

Up to one hour journey to another dimension of light, sound and colour!
Complimentary IMAGINARIA socks in the case you don’t have your own.

Do I need to print my ticket?

No printed tickets required - please present your ticket on your smart phone or tablet

Do you sell tickets on site?

Yes, there is a box office in front of IMAGINARIA located directly under the Melbourne Star observation wheel, but we strongly suggest you purchase your tickets online on ticketmaster’s website via this link: http://www.ticketmaster.com.au/imaginaria

Private bookings or events

Please email us at info@imaginarianow.com to enquire about private bookings or events

Do you offer group discounts?

Please email us at info@imaginarianow.com to enquire about group discounts for 14 or more

HOURS OF OPERATION

School Holidays

Sunday - Thursday 10am - 6pm
Friday & Saturday 10am - 7pm

 

Standard hours

Monday & Tuesday - Closed
Wednesday, Thursday, Sunday 10am - 5pm
Friday 10am - 7pm
Saturday 10am - 7pm

 

For a full listing of ticket times and availability: https://www.ticketmaster.com.au

Please note during COVID there may be slight delays expected to ensure social distancing

THE EXPERIENCE

What is IMAGINARIA?

IMAGINARIA is a walk-through play experience that uses light, sound, sculpture and scent to create a totally unique immersive play experience for people of all ages. Set inside a series of vast temporary structures that span over 900m2 there is plenty of space to explore and interact with.

Enter IMAGINARIA, check your shoes in the departure lounge. If you are not wearing any, ask for a pair of complementary socks and prepare to enter another dimension in pursuit of a place called Now.

Walk into a giant interactive inflatable bubble, find your way through the light maze or jump into an abyss.

IMAGINARIA is a celebration of imagination, technology and play that has been designed by fashion designers, architects, musicians, audiovisual artists, sculpters, stunt men and circus stars.

What age groups is IMAGINARIA suitable for?

IMAGINARIA was specifically designed for both adult and child to experience together however there are multiple layers of meaning and different pathways allowing people of all ages to experience the wonder. SPlease note that some components of IMAGINARIA are designed specifically for children of school age.

How long does it take?

The experience session time is 1 hour. You could take the whole hour to deeply engage with the experience or take a simple 15 minute stroll. There are spaces to sit and relax, interactive zones and play areas offering something unique depending on your mood.

Is it safe for people with Autism?

Experiences of this nature can evoke differing responses in people with Autism but we have had very positive feedback from the Autistic community. People with varying degrees of Autism have responded favourably to the richness of the lighting installations and we’ve received numerous positive comments and emails about the suitability of the experience for people with Autism.

GENERAL INFORMATION

Parking

Parking is available at District Docklands.
Details can be found here: https://www.thedistrictdocklands.com.au/centre-info/parking/
Google Maps - East Car Park
Google Maps - West Car Park

Photography

Yes, photography is allowed in most of the experience but there’s one part we’d like you to keep a secret

Shoes

All guest entering IMAGINARIA will be asked to remove their shoes and will be given a new pair of complementary socks (if required). Shoes can be stored in our general access shelves. There will be some lockers provided for a small fee.

Bags & bulky belongings

Where possible we advise that large bags and bulky belongings are avoided. Limited lockers are available for a small fee. Lost property will be stored at the box office. Please email info@imaginarianow.com

Prams

Prams of all shapes are welcome. Where possible, we encourage guests to leave the pram in the foyer and use a carrier. If that isn’t possible, prams can be taken through the experience.

Wheelchair Accessibility

Wheelchairs are welcome with clear paths and access for all.

Epilepsy

IMAGINARIA uses predominately soothing, slow pushing light and projections. One of the seven installations uses some rapid light movement but not strobing. If you have any concerns please email info@imaginarianow.com

LOCATION

Address
The District Docklands
Waterfront Way, Docklands
Underneath the Melbourne Star Observation Wheel